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Comentarios de nuestros clientes
Falk
Schweden - ein Land zum Entdecken!  
Unkomplizierte Buchung; angenehmer Empfang in der Marina; freundlicher Vercharterer; trotz des Alters ein schönes & schnelles Boot; tolles aber anspruchsvolles Segelrevier!
Julio 2018, Akersberga con un Albin Marin Albin Ballad 31
 
R
Rudolf
Marinas sind ausbaufähig  
Sauberkeit der Sanitäranlagen sind teilweise eine Zumutung (Schimmel + Dreck in Duschen und Toiletten) - für diese Preise darf man sich mehr erwarten. Die Parkplatzsituation in der Marina Split ist katastrophal. Positiv war: freundliche Mitarbeiter der Charterfirma, Preis / Leistungsverhältnis für Bootscharter war sehr gut. Jederzeit wieder.
Junio 2018, Split, Croacia con un Oceanis 35
 
C
Claudio
Tutto bene come sempre  
Bella barca, ottimo staff, precisi e professionali. Li conosco da sempre Una garanzia
Julio 2018, Pomer con un Oceanis 45
 
M
Michael
Aegean sea and Marenauta are good, the Charter Company is strongly ...  
I am pretty familiar with Aegean sea, sailed there many times. Saronic islands are too crowded for my taste. I DO NOT recommend renting yachts from this charter company - the people of the Company are arrogant and unprofessional. Unfortunately I was the first to use yacht after refit. The things were done not professionally. Examples: The main sail corners were not connected when I left marina I had to fix it at sea. The two reef lines were one crisscross and second not tied. When I complained on return instead of apologies the answer was something like "we told you about this". I have rather solid background of yacht racing so I could manage, but I can't imagine one of your older family sailors who tries reef on winds of 25-30 knots and discovers that reef line is unusable. They put 4-stroke 4HP outboard engine for dingy which is much heavier and more difficult to handle than standard for charters 2.5hp 2-stroke. When I asked why the answer was 'you customers asked for this'. The outboard was new from the store, never run before except 5sec of test when I got it and there were problems of new engine. The outboard engine stopped to work - probably because sand came into the system, may be my fault - I did not stop it on shallow sandy water, not sure though. On return the Charter Company took 300EU deposit for the outboard engine fix, but never came back with final balance. I guess the price was much lower. Carpenter who refitted the yacht internals forgot to put door stopper on all but one doors - at Greek summer one can't keep doors open it is less than convinient. And list can go on. Bottom line - I can not recommend this charter.
Junio 2018, Atene con un Beneteau Oceanis 423
 
La empresa de alquiler respondió a esta opinión 09.08.2018

Please note that the client made damages on the boat & he was the one with the bad behaviour and attitude.
We are a very professional & respectful enterprise with the very best reviews from all of our client.
This client was supposed to pay normally even more but we charged only the 300 Euros for the NEW & damaged outboard engine. (actual damage cost was over 500 Euros)
Further more the client signed the Check-out report where it clearly states that: all was fine & he has no further claim from our company! 

Please find below the detailed report from our base manager:
In respect of the reefs of the main sail the client was informed in check in,  that  the outhaul lines were just refited and due to the strong wind blowing from the aft starboard side, at that time,  it was impossible to pull up the sail and check if they were crossed. He was advised to do so in first chance and report. He never did so, but in check out  procedure.
The client Never mentioned the outboard did not function during the charter but only when our engineer  checked it because it wouldn't start in the check out . When our engineer opened the cover of the outboard he realised it was covered with salt all over and inside the engine , which means it was submerged into the sea water..it was brand new and its first charter.Also the propeller was broken and needed replacement. The cost for the repairs is 372,00euros for works and... The client was informed that the actual cost for the repairs and spare parts would be known after the outboard was taken for dissasembly in the engineers workshop , and that it could possibly surpass the 300euros he paid for this damage, as it enventually did! but he was never charged about it! 
Also the client kept hidden the fact that he damaged the keel of the boat ( video taken from the diver in the check out-there were strong signs of deep scratches at the antifouling of the keel  ) when the chain of the anchor was ..somehow crossed with the keel , and he remembered it when asked...but was never charged about it! Normally the boat should be taken out of the sea using a crane, reapplied new antifouling paint at the damaged part, and then back into the sea, only the cost of this procedure surpasses 500,00euros,but he was never charged for it!.
So, the client was charged 300,00 euros but the actual damages on his charter surpass by far that amount..
Regarding the door stoppers, that is what the manufacturer provides, not the carpenter , even 2018 bavarias provide none.

We understand that damages can happen on those charters bit the clients should stick to the damage they cause and should not start to accuse the company.
This was the boats first charter for this season and the yacht was in perfect condition!
We really take good care of our yachts & our staff is more than friendly and kind to the clients. Throughout the season we have only great reviews & feedback from all agencies and partners.
As I mentioned we really respect every clients opinion as far as it is realistic & true.
Esta respuesta es la opinión subjetiva del representante de la empresa de alquiler y no de Marenauta.
M
Maurizio
Luglio in Croazia  
Settimana molto positiva. La barca veramente spaziosa e molto veloce a vela. Le isole e il mare molto belli.
Julio 2018, Pola con un Dufour 412
 
C
Claudio
Manutenzione e check migliorabili  
Una barca del 2017 di solito è in migliori condizioni. Per le piccole cose rotte sembrava una barca di almeno 5 anni. L'accoglienza della proprietaria é stata calorosa e disponibile. Abbiamo effettuato il check in con un collaboratore esterno alla società che dava loro una mano. Alcune cose ancora non erano state sistemate come il numero dei salvagente, la biancheria richiesta... ma questo è molto probabilmente da imputare ad una rottura dei clienti precedenti che hanno dovuto riparare prontamente per consegnarli la barca. Niente di grave. In sentina c'era e c'e stata per tutto il periodo acqua. Avevamo affidato una settimana prima uno scatolone al capo base da custodire con dentro vestiti ed atrezzatura spedito via corriere e ci é stato consegnato fradicio di acqua e olio e la roba dentro era ammuffita. Ma Il vero disagio c'è stato al rientro. Siamo rimasti oltre un'ora davanti alla marina andando avanti ed indietro con la barca perché non c'era un posto barca per noi. L'unica persona che ci ha rivolto attenzione è stato un ormeggiatore della marina e non della società di charter che prima ha tentato di farci manovrare in un posto barca troppo piccolo dove non entravano col rischio di segnare la barca. Poi ci ha fatto ormeggiata in un altro punto del porto. Un'ora dopo come ho detto. I controlli per il check out alla sera non sono stati possibili perchè il capo base è stato occupato fino a molto tardi con guasti e problemi alle altre barche di ritorno. Abbiamo dunque effettuato il check out alla mattina Appuntamento alle 8,30 si sono presentati alle 9,10. Ed io avevo il bus per l'aeroporto alle 9,30. Questo fatto gli era stato chiaramente detto la sera prima. Abbiamo effettuato controlli di uscita con una pignoleria sconcertante, visto la poca precisione del check in e l'accoglienza della sera prima e delle condizioni della barca. Basti dire che ha contato persino i piatti ed i bicchieri. In 20 anni di noleggio che contassero i piatti non mi era mai successo. Col bus che stava partendo fra l'altro. Per poter prendere il bus ho dovuto, pagare un taxi che mi portasse alla fermata. Conclusione Esperienza con la società sufficente buona, barca tenuta così così, molta pignoleria al check out e poca organizzazione. Avrei apprezzato la stessa precisione e pignoleria anche nel check in, nella cura della barca e nell' accoglienza al ritorno. Bisognerebbe saper distinguere i clienti professionisti di cui fidarsi da clienti inesperti e improvvisati.
Julio 2018, Milazzo con un Dufour 460 GL
 
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