Deck
Deck Compass
Emergency Tiller
Bucket
Gangway
Foot Pump For Dinghy
Cockpit Shower Water Supply
Wind Instruments
15m Mooring Lines 20 mm
(3)
Anchor with 50m rope & chain
Anchor Windlass
Floating Mooring Line 20m
Plastic Funnel
(1)
Windex
Gas Bottle and Spare
Water Hose 20m
Boat Hook
(1)
Stanchions and pullpits
Oars standard for dinghy
Manual Winch
Swimming Ladder
Spare set of oars for Dinghy
(1)
Special Handle for Diesel Fuel Tank
Steering Wheel
Motor fueraborda
Jerrycan Diesel 20 litre
(1)
Winch Handle
(2)
Horse Shoe Buoy with floating light
Speed Log
Deck light - 1 flood light
(1)
Instrument Covers
Water Hose Connection
(2)
Jerrycan Gasoline 5 litre
(1)
Equipos de snorkel: Flippers and mask 1 set
Emergency Bilge Pump
Flag Halyards
Life Raft
Cockpit cushions
Electric cable shore connection
Safety
Safety Harness
(4)
Life Jackets / 10 pcs Adult & 2 infancts/children
Fire Extinguishers
Spare Dry Cell Batteries
Wire Cutter
Emergency Navigational lights
Flares
Electric Bilge Pump / Floor Bilge
Radar Reflector
Fog Horn
First Aid Kit
Axe
Black Ball and Triangle
Engine Spare Parts and Tools
Paraflu-coolant for Engine
Antirust Spray WD-40/Toolbox
Main Engine Oil Filter
Main Engine Alternator Drive Belt
Main Engine Rubber Impeller
Spare Litter Engine Oil
Spare Gear Oil - Quick Silver Gear Lub
Main Engine Fuel Filter (2nd Filter)
Linen
Bed Linen 1 set for each bed
Towels 2 pcs big and 2 pcs small for each cabin
Blankets Pillow Cases 1 pc for each
Pillow Cases 2 pcs for each bed
Pillows 2 pcs for each bed
Galley
Gas Stove
Nevera: Electric Fridge
Fully equipped galley (Crockery/Cutlery/Utensils)
Cafetera
Kettle
Entertainment
Radio-CD: Radio / CD-USB Player
Wi-Fi e Internet: Wi-Fi Internet router
Sails
Capota antirociones
Bímini
Extras
Inverter: Inverter 12-220 V for constant 220 V
Servicios adicionales
Servicios adicionales cuyo pago debe hacerse directamente en el puerto deportivo a la llegada.
Charter package 3-5 cabin (includes welcome kit, end cleaning, bed linen & towels - one set/person/week, extra gas bottle, dinghy, outboard engine, 10GB WiFi, water and electricity at home-base)
Obligatorio
190€
Fianza: a abonar en efectivo o con tarjeta de crédito en el momento del check-in
Reembolsable
2500€
Skipper per day & vat (own cabin + meals provided by client) ( Must be selected also Security Deposit waiver&Social Security charges for skippered charters)
Opcional
190€ por día
Safety Harnesses
Opcional
5€ por persona
Backgammon and chess
Opcional
10€ por semana
Fishing equipment
Opcional
70€ por semana
Sailing Jacket
Opcional
30€ por persona
Mostrar todos los servicios adicionales
Waterproof Rain Coats
Opcional
5€
Inflatable life jackets
Opcional
15€ por persona
Gennaker
Opcional
250€ por semana
Early embarkation (by 14:00)
Opcional
150€
Transfer - Marina Lefkas - Aktio Airport - 9 - 16 pax- one way
Opcional
140€
SUP
Opcional
140€ por semana
Security Deposit Insurance for skippered charters & Social Security Charges of Skipper
Opcional
600€
Inflatable Ring for Infants
Opcional
10€ por semana
Speargun
Opcional
50€ por semana
Automatic life jackets per person
Opcional
30€ por semana por persona
Drone with camera
Opcional
180€ por semana
Foldable bicycle
Opcional
140€ por semana
Underwater scooter
Opcional
180€ por semana
Scuba diving equipment
Opcional
250€ por semana
Handheld VHF
Opcional
60€ por semana
Pet life jacket
Opcional
10€ por semana
Extra bedlinen/towel set per person
Opcional
10€ por persona
Pet on board
Opcional
120€
Sailing Gloves
Opcional
10€
Waterproof Mobile Case
Opcional
5€ por persona
Extra blankets
Opcional
10€ por semana por persona
Underwater camera
Opcional
40€ por semana
Water Tube
Opcional
50€ por semana
Snorkelling equipment
Opcional
10€ por semana
Hover board
Opcional
80€ por semana
Security Deposit Insurance- non refundable waiver for bareboat charters (Terms & Conditions Apply - 10% of nominal safety deposit is retained and is refundable in case of no damage)
Opcional
350€
Additional Gas Bottle
Opcional
10€
Railing net (Safety net) + kid's life jackets
Opcional
150€
Late Check-In: Late access to the yacht after 20:00 & Sunday
Opcional
100€
Transfer - Marina Lefkas - Aktio Airport - 5- 8 pax- one way
Opcional
80€
Gas BBQ (including gas and railing mounting)
Opcional
120€ por semana
Yacht Provisioning
Opcional
40€
Unlimited Wi-Fi
Opcional
50€
Transfer - Athens airport - Lavrio - 5 -8 pax - one way
Opcional
120€
Transfer - Athens airport - Lavrio - 9 -16 pax - one way
Opcional
140€
Transfer - Marina Lefkas - Aktio Airport - up to 4 pax- one way
La fianza está asegurada en caso de pérdida o daño de la embarcación alquilada
más detalles.
Puede no estar disponible para todos los países de residencia.
Opcional
desde 71.43€ ¹
Trip Cancellation Cost Insurance
La cancelación de la reserva está cubierta en caso de enfermedad imprevista, accidente del patrón o de un miembro de la tripulación
más detalles.
Puede no estar disponible para todos los países de residencia.
Opcional
desde 159.66€ ¹
¹ Precio IVA excluido. El precio con IVA se calculará según el país de residencia.
Opiniones sobre el propietario (3)
V
Vincent
Schöner Törn zwisschen Lavrion und Stros
Obwoht der Gibsea 43 schon etwas älter ist (2004), sind ihre Segeleigenschaften immer noch hervorragend: beim Überquerung von Kea nach Kythnos und weiter nach Syros schaffte sie mehr als 8 knoten, trotz Wellen bis 3,5 m. Mit 2 Badezimmer/WC ist sie für 6 Leute (die sich gut verstehen) ausreichend. Das 4e Doppelzimmer kann dann prina als Bagageraum funktionieren. Alles im allen: schöne Ferien!!!
La empresa de alquiler respondió a esta opinión
21.06.2023
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.
Esta respuesta es la opinión subjetiva del representante de la empresa de alquiler y no de Marenauta.
S
Stefano
Lefkada e Itaca
Era la prima volta che noleggiavamo una barca a vela con 3 bambini e grazie a Marenauta è stato tutto perfetto.La barca aveva qualche anno ma è tenuta benissimo grazie ai ragazzi che lavorano in Marina Lefkada sempre attenti e disponibili.
La empresa de alquiler respondió a esta opinión
17.04.2023
Dear Client, thank you very much for sharing your experience with us. We really appreciate that you took the time out to leave us a review. We are glad you felt that everything was according to your expectations. We’ll be happy to see you again soon!
Warm Regards
Esta respuesta es la opinión subjetiva del representante de la empresa de alquiler y no de Marenauta.
M
Massimo
Veleggiare tra le isole greche
La barca ci è piaciuta per le sue prestazioni, comoda e sicura, quello che assolutamente non ci aspettavamo era una scarsa manutenzione e pulizia, le pompe dei wc che perdevano, un impanto elettrico con molto problemi, il motore del tender che ha dato problemi da subito e ci ha costretto a un paio di soste in porto per risolvere e poi e stato sostituito. Quando abbiamo avuto bisogno di dare le mani di terzaroli alla randa, il circuito si bloccava e non funzionava, era montato male e addirittura sulla seconda mano avevano invertito il giro sulle pulegge. Anche l'elica di prua quando usciva poi non rientrava e quando serviva ha funzionato per circa dieci secondi e poi si e ammutolito. Inoltre la bombola del gas di scorta era vuota e siamo dovuti andare a cercarla con qualche difficoltà nel reperirla. Di tutto questo il proprietario della società di charter non si è nemmeno scusato quasi negando i problemi anzi sembrava che li avessimo causati noi...
La empresa de alquiler respondió a esta opinión
20.09.2022
Thank you for giving us the opportunity to reply to the below received as a feedback from your client Mr Massimo on Jeanneau Sun Odyssey 42 i Performance from 25/06/2022 to 09/07/2022 in Lefkas.
First of all , we are sorry reading the below comments / feedback for the service provided , even though there are clear arguments for almost everything mentioned in the below , for which we would like to share them with you.
First to be mentioned is the 2/5 rating for the inventory of the yacht. We are attaching you the full inventory list with photos for every item onboard S/Y Waterproof that is presented to the client during check in for confirming the good condition of everything onboard as well as to facilitate him to identify everything onboard with the assistance of course of the responsible check in person.
We believe that there are currently very few chartering companies in Greece offering so many details for the inventory with photo-proof of every item onboard and receiving a 2/5 rating for our inventory is beyond any expectation. As Marenauta is a partner for us with repeated cooperation, kindly request to check the attached and inform us if the inventory itself or the overall mentality of our company to have a photo record for everything onboard and the inventory itself, deserves a 2/5 rating for the inventory or not. We want always to provide to our partners all necessary information for a fair cooperation.
For the low rating of cleaning 2/5 , this is of course the most challenging to be answered as it is more difficult to give straight evidence for the quality of the cleaning. However , we attach you the “Yacht Cleaning – Check List Protocol -Lefkas and Lavrio Base signed” which the standard check list/protocol which is signed by our cleaning team supervisor confirming the final outcome after cleaning.
In any case , we submit you the cleaning check list /protocol for your information as well as we sent you also the virtual tour of the yacht which shows the condition of the yacht always on departure. ( all bed linen / towels , blankets etc are in all beds irrespectively of the number of passengers, well mopped and sanitized as per attached certificate). The virtual tour of the yacht , showing its condition on departure of the charters is the below: https://www.myholidays.gr/en/waterproof.
If the client was not satisfied by the quality of cleaning , they could ask to be cleaned again but never raised such a request on check in.
For the assistance in navigation, that Mr Massimo gave us a 2/5 rating , we are really struggling to understand what they needed more. The yacht is equipped with 10 printed charters covering the whole area of Greece in details , Greek water pilot , navigation instruments as well as a brand new 9” Garmin plotter with touch screen function with WIFI extension to be connected on Internet. If your “Assistance in navigation” concerns other aspects of the chartering which were not in line with expectations , please let us know. In the meantime, we are attaching you the printscreen “assistance in navigation” -extract from inventory list - showing proof for all the above mentioned.
In respect to the tender outboard engine, indeed Mr Massimo called the base manager (Mr Kostas) for the problem he experienced with the outboard . Base manager , explained him that the outboard should be kept always vertically when transferring the engine from storage position to the dinghy if not the fuel switch is cut off , otherwise its carburettor becomes full of oil and fuel and is not easy to start the engine and needs a lot of attempts to restart it. This is the normal procedure of handling all outboard engines, not only the one of S/Y Waterproof and was demonstrated and explained in check in. Despite the fact that there was not any problem with the outboard engine as it was always restarting after eliminating the excess fuel from engine’s carburettor after cranking several times the engine , a brand new engine was sent to the charterer in order to satisfy them without charging them.
For the mentioned problem of bow thruster, indeed when the fuse is tripped after extensive use , it is not possible to operate the bow thruster. The same is for the windlass, and any other power consuming equipment which all have the thermal fuse installed to protect them from abnormal use or low voltage if the charterer has not ensured that adequate battery charging / voltage exists in order to use the high power consuming equipment. This is by no means a fault of the yacht or result of poor maintenance. If the charterer by mistake or improper handling energizes the thermal fuse which has the purpose to protect the electrical equipment , the only action needed is to reset the fuse and be careful next time with the operation / handling of the bow thruster not exceeding the nominal parameters.
For the mentioned empty spare gas bottle , if this is the case and was created inconvenience to the charterer by a forgotten gas bottle, we are sorry for this if our people forgot to renew the one of the 2 gas bottles, but still needs to be answered why was not mentioned by the charterer during check in , in order to accept the yacht.
For the toilet pumps leaking it is the first time we have this information and during check out also was not any such an observation. Needless to say that the yacht is chartered since beginning of the summer non-stop and there was never such a problem mentioned or observed during check out . Same applies also for the comments of the sailing ropes arrangement. Chartering yachts are not customized as per charterer’s wish. ( especially without a special request) There is the standard arrangement as set by yacht’s manufacturer and we follow this set up which is the most anticipated by all other charterers.
Last , but not least , the charterer never called the owner of the charter company ( even though there is a direct tel number in “BASE info which was sent by email on 23/12/2021 to Marenauta and handed over to charterer also. The “Base info & FAQ’s” specifically mentions as “ Emergency telephone number (if client has a problem during charter): Mr Theodoros : +30 xxxxxxxx”. Did ever charterer called the owner of the company ( that is Mr Theodoros and not the base manager ) in case they had problem during charter as the informative document was specifying exactly ?
Of course, our intention is not to argue with charterer / your client. But basis on our repeated and good cooperation with your agency and multiple charters, we believe it is apparent that charterer Mr Massimo, did not understood fully neither the instructions of operating the onboard equipment during check in, not checked properly the yacht at his satisfaction while in base, nor he read all the necessary information for the charter. (Including mentioning in time (!) to the owner of the company as the relevant document specifies, any issue he may considered to be a problem during their charter)
Instead of this, 3 months later we receive a bad review for which of course we are really sorry of reading it but we believe we gave adequate information and arguments to prove that we are a serious company taking into very serious consideration any feedback from our clients and deeply apologize when our clients are not satisfied with our service, even though for this specific case we believe is apparent after all this arguments we gave you what was really the cause of this feedback.
Attached , all relevant arguments / proof for the mentioned above.
Esta respuesta es la opinión subjetiva del representante de la empresa de alquiler y no de Marenauta.
¿Dónde está el barco?
El tiempo en Lefkas
El tiempo en Lefkas
Agosto es el mes más caliente en Lefkas con una temperatura media de 24°C (75°F) y el mes más frío es Enero a 9°C (48°F). El mes en el que la temperatura del mar es mayor es Agosto cuando la temperatura del mar es de 26°C (46°F).
Las temperaturas medias anuales en Lefkas
El siguiente gráfico muestra las temperaturas medias máximas y mínimas para cada mes del año. También es visible la temperatura media de la superficie del mar.
Ene
Feb
Mar
Abr
May
Jun
Jul
Ago
Sep
Oct
Nov
Dic
30°C
27°C
24°C
21°C
18°C
15°C
12°C
9°C
6°C
3°C
Máxima C°
Mínima C°
Mar C°
Elige la fecha de salida
Salida el
Duración
7 días
Inserta la fecha de salida para descubrir el precio
Disponibilidad confirmada
La disponibilidad y el precio de este barco están actualizados. Es posible reservar de inmediato.
Deck
Deck Compass
Emergency Tiller
Bucket
Gangway
Foot Pump For Dinghy
Cockpit Shower Water Supply
Wind Instruments
15m Mooring Lines 20 mm
(3)
Anchor with 50m rope & chain
Anchor Windlass
Floating Mooring Line 20m
Plastic Funnel
(1)
Windex
Gas Bottle and Spare
Water Hose 20m
Boat Hook
(1)
Stanchions and pullpits
Oars standard for dinghy
Manual Winch
Swimming Ladder
Spare set of oars for Dinghy
(1)
Special Handle for Diesel Fuel Tank
Steering Wheel
Motor fueraborda
Jerrycan Diesel 20 litre
(1)
Winch Handle
(2)
Horse Shoe Buoy with floating light
Speed Log
Deck light - 1 flood light
(1)
Instrument Covers
Water Hose Connection
(2)
Jerrycan Gasoline 5 litre
(1)
Equipos de snorkel: Flippers and mask 1 set
Emergency Bilge Pump
Flag Halyards
Life Raft
Cockpit cushions
Electric cable shore connection
Safety
Safety Harness
(4)
Life Jackets / 10 pcs Adult & 2 infancts/children
Fire Extinguishers
Spare Dry Cell Batteries
Wire Cutter
Emergency Navigational lights
Flares
Electric Bilge Pump / Floor Bilge
Radar Reflector
Fog Horn
First Aid Kit
Axe
Black Ball and Triangle
Engine Spare Parts and Tools
Paraflu-coolant for Engine
Antirust Spray WD-40/Toolbox
Main Engine Oil Filter
Main Engine Alternator Drive Belt
Main Engine Rubber Impeller
Spare Litter Engine Oil
Spare Gear Oil - Quick Silver Gear Lub
Main Engine Fuel Filter (2nd Filter)
Linen
Bed Linen 1 set for each bed
Towels 2 pcs big and 2 pcs small for each cabin
Blankets Pillow Cases 1 pc for each
Pillow Cases 2 pcs for each bed
Pillows 2 pcs for each bed
Galley
Gas Stove
Nevera: Electric Fridge
Fully equipped galley (Crockery/Cutlery/Utensils)
Cafetera
Kettle
Entertainment
Radio-CD: Radio / CD-USB Player
Wi-Fi e Internet: Wi-Fi Internet router
Sails
Capota antirociones
Bímini
Extras
Inverter: Inverter 12-220 V for constant 220 V
Servicios adicionales
Charter package 3-5 cabin (includes welcome kit, end cleaning, bed linen & towels - one set/person/week, extra gas bottle, dinghy, outboard engine, 10GB WiFi, water and electricity at home-base)
Obligatorio
190€
Fianza
Reembolsable
: a abonar en efectivo o con tarjeta de crédito en el momento del check-in
2500€
Skipper per day & vat (own cabin + meals provided by client) ( Must be selected also Security Deposit waiver&Social Security charges for skippered charters)
Opcional
por día
190€
Safety Harnesses
Opcional
por persona
5€
Backgammon and chess
Opcional
por semana
10€
Fishing equipment
Opcional
por semana
70€
Sailing Jacket
Opcional
por persona
30€
Mostrar todos los servicios adicionales
Waterproof Rain Coats
Opcional
5€
Inflatable life jackets
Opcional
por persona
15€
Gennaker
Opcional
por semana
250€
Early embarkation (by 14:00)
Opcional
150€
Transfer - Marina Lefkas - Aktio Airport - 9 - 16 pax- one way
Opcional
140€
SUP
Opcional
por semana
140€
Security Deposit Insurance for skippered charters & Social Security Charges of Skipper
Opcional
600€
Inflatable Ring for Infants
Opcional
por semana
10€
Speargun
Opcional
por semana
50€
Automatic life jackets per person
Opcional
por semana por persona
30€
Drone with camera
Opcional
por semana
180€
Foldable bicycle
Opcional
por semana
140€
Underwater scooter
Opcional
por semana
180€
Scuba diving equipment
Opcional
por semana
250€
Handheld VHF
Opcional
por semana
60€
Pet life jacket
Opcional
por semana
10€
Extra bedlinen/towel set per person
Opcional
por persona
10€
Pet on board
Opcional
120€
Sailing Gloves
Opcional
10€
Waterproof Mobile Case
Opcional
por persona
5€
Extra blankets
Opcional
por semana por persona
10€
Underwater camera
Opcional
por semana
40€
Water Tube
Opcional
por semana
50€
Snorkelling equipment
Opcional
por semana
10€
Hover board
Opcional
por semana
80€
Security Deposit Insurance- non refundable waiver for bareboat charters (Terms & Conditions Apply - 10% of nominal safety deposit is retained and is refundable in case of no damage)
Opcional
350€
Additional Gas Bottle
Opcional
10€
Railing net (Safety net) + kid's life jackets
Opcional
150€
Late Check-In: Late access to the yacht after 20:00 & Sunday
Opcional
100€
Transfer - Marina Lefkas - Aktio Airport - 5- 8 pax- one way
Opcional
80€
Gas BBQ (including gas and railing mounting)
Opcional
por semana
120€
Yacht Provisioning
Opcional
40€
Unlimited Wi-Fi
Opcional
50€
Transfer - Athens airport - Lavrio - 5 -8 pax - one way
Opcional
120€
Transfer - Athens airport - Lavrio - 9 -16 pax - one way
Opcional
140€
Transfer - Marina Lefkas - Aktio Airport - up to 4 pax- one way
Opcional
45€
One way Athens Airport (ATH) - Lavrio port _ Taxi
Opcional
60€
Asegura tus vacaciones
Bond Insurance
La fianza está asegurada en caso de pérdida o daño de la embarcación alquilada
más detalles.
Puede no estar disponible para todos los países de residencia.
(Opcional)
desde 71.43€ ¹
Trip Cancellation Cost Insurance
La cancelación de la reserva está cubierta en caso de enfermedad imprevista, accidente del patrón o de un miembro de la tripulación
más detalles.
Puede no estar disponible para todos los países de residencia.
(Opcional)
desde 159.66€ ¹
¹ Precio IVA excluido. El precio con IVA se calculará según el país de residencia.
Opiniones sobre el propietario
2 personas recomiendan este propietario
V
Vincent
Schöner Törn zwisschen Lavrion und Stros
Obwoht der Gibsea 43 schon etwas älter ist (2004), sind ihre Segeleigenschaften immer noch hervorragend: beim Überquerung von Kea nach Kythnos und weiter nach Syros schaffte sie mehr als 8 knoten, trotz Wellen bis 3,5 m. Mit 2 Badezimmer/WC ist sie für 6 Leute (die sich gut verstehen) ausreichend. Das 4e Doppelzimmer kann dann prina als Bagageraum funktionieren. Alles im allen: schöne Ferien!!!
La empresa de alquiler respondió a esta opinión
21.06.2023
Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.
Esta respuesta es la opinión subjetiva del representante de la empresa de alquiler y no de Marenauta.
S
Stefano
Lefkada e Itaca
Era la prima volta che noleggiavamo una barca a vela con 3 bambini e grazie a Marenauta è stato tutto perfetto.La barca aveva qualche anno ma è tenuta benissimo grazie ai ragazzi che lavorano in Marina Lefkada sempre attenti e disponibili.
La empresa de alquiler respondió a esta opinión
17.04.2023
Dear Client, thank you very much for sharing your experience with us. We really appreciate that you took the time out to leave us a review. We are glad you felt that everything was according to your expectations. We’ll be happy to see you again soon!
Warm Regards
Esta respuesta es la opinión subjetiva del representante de la empresa de alquiler y no de Marenauta.
M
Massimo
Veleggiare tra le isole greche
La barca ci è piaciuta per le sue prestazioni, comoda e sicura, quello che assolutamente non ci aspettavamo era una scarsa manutenzione e pulizia, le pompe dei wc che perdevano, un impanto elettrico con molto problemi, il motore del tender che ha dato problemi da subito e ci ha costretto a un paio di soste in porto per risolvere e poi e stato sostituito. Quando abbiamo avuto bisogno di dare le mani di terzaroli alla randa, il circuito si bloccava e non funzionava, era montato male e addirittura sulla seconda mano avevano invertito il giro sulle pulegge. Anche l'elica di prua quando usciva poi non rientrava e quando serviva ha funzionato per circa dieci secondi e poi si e ammutolito. Inoltre la bombola del gas di scorta era vuota e siamo dovuti andare a cercarla con qualche difficoltà nel reperirla. Di tutto questo il proprietario della società di charter non si è nemmeno scusato quasi negando i problemi anzi sembrava che li avessimo causati noi...
La empresa de alquiler respondió a esta opinión
20.09.2022
Thank you for giving us the opportunity to reply to the below received as a feedback from your client Mr Massimo on Jeanneau Sun Odyssey 42 i Performance from 25/06/2022 to 09/07/2022 in Lefkas.
First of all , we are sorry reading the below comments / feedback for the service provided , even though there are clear arguments for almost everything mentioned in the below , for which we would like to share them with you.
First to be mentioned is the 2/5 rating for the inventory of the yacht. We are attaching you the full inventory list with photos for every item onboard S/Y Waterproof that is presented to the client during check in for confirming the good condition of everything onboard as well as to facilitate him to identify everything onboard with the assistance of course of the responsible check in person.
We believe that there are currently very few chartering companies in Greece offering so many details for the inventory with photo-proof of every item onboard and receiving a 2/5 rating for our inventory is beyond any expectation. As Marenauta is a partner for us with repeated cooperation, kindly request to check the attached and inform us if the inventory itself or the overall mentality of our company to have a photo record for everything onboard and the inventory itself, deserves a 2/5 rating for the inventory or not. We want always to provide to our partners all necessary information for a fair cooperation.
For the low rating of cleaning 2/5 , this is of course the most challenging to be answered as it is more difficult to give straight evidence for the quality of the cleaning. However , we attach you the “Yacht Cleaning – Check List Protocol -Lefkas and Lavrio Base signed” which the standard check list/protocol which is signed by our cleaning team supervisor confirming the final outcome after cleaning.
In any case , we submit you the cleaning check list /protocol for your information as well as we sent you also the virtual tour of the yacht which shows the condition of the yacht always on departure. ( all bed linen / towels , blankets etc are in all beds irrespectively of the number of passengers, well mopped and sanitized as per attached certificate). The virtual tour of the yacht , showing its condition on departure of the charters is the below: https://www.myholidays.gr/en/waterproof.
If the client was not satisfied by the quality of cleaning , they could ask to be cleaned again but never raised such a request on check in.
For the assistance in navigation, that Mr Massimo gave us a 2/5 rating , we are really struggling to understand what they needed more. The yacht is equipped with 10 printed charters covering the whole area of Greece in details , Greek water pilot , navigation instruments as well as a brand new 9” Garmin plotter with touch screen function with WIFI extension to be connected on Internet. If your “Assistance in navigation” concerns other aspects of the chartering which were not in line with expectations , please let us know. In the meantime, we are attaching you the printscreen “assistance in navigation” -extract from inventory list - showing proof for all the above mentioned.
In respect to the tender outboard engine, indeed Mr Massimo called the base manager (Mr Kostas) for the problem he experienced with the outboard . Base manager , explained him that the outboard should be kept always vertically when transferring the engine from storage position to the dinghy if not the fuel switch is cut off , otherwise its carburettor becomes full of oil and fuel and is not easy to start the engine and needs a lot of attempts to restart it. This is the normal procedure of handling all outboard engines, not only the one of S/Y Waterproof and was demonstrated and explained in check in. Despite the fact that there was not any problem with the outboard engine as it was always restarting after eliminating the excess fuel from engine’s carburettor after cranking several times the engine , a brand new engine was sent to the charterer in order to satisfy them without charging them.
For the mentioned problem of bow thruster, indeed when the fuse is tripped after extensive use , it is not possible to operate the bow thruster. The same is for the windlass, and any other power consuming equipment which all have the thermal fuse installed to protect them from abnormal use or low voltage if the charterer has not ensured that adequate battery charging / voltage exists in order to use the high power consuming equipment. This is by no means a fault of the yacht or result of poor maintenance. If the charterer by mistake or improper handling energizes the thermal fuse which has the purpose to protect the electrical equipment , the only action needed is to reset the fuse and be careful next time with the operation / handling of the bow thruster not exceeding the nominal parameters.
For the mentioned empty spare gas bottle , if this is the case and was created inconvenience to the charterer by a forgotten gas bottle, we are sorry for this if our people forgot to renew the one of the 2 gas bottles, but still needs to be answered why was not mentioned by the charterer during check in , in order to accept the yacht.
For the toilet pumps leaking it is the first time we have this information and during check out also was not any such an observation. Needless to say that the yacht is chartered since beginning of the summer non-stop and there was never such a problem mentioned or observed during check out . Same applies also for the comments of the sailing ropes arrangement. Chartering yachts are not customized as per charterer’s wish. ( especially without a special request) There is the standard arrangement as set by yacht’s manufacturer and we follow this set up which is the most anticipated by all other charterers.
Last , but not least , the charterer never called the owner of the charter company ( even though there is a direct tel number in “BASE info which was sent by email on 23/12/2021 to Marenauta and handed over to charterer also. The “Base info & FAQ’s” specifically mentions as “ Emergency telephone number (if client has a problem during charter): Mr Theodoros : +30 xxxxxxxx”. Did ever charterer called the owner of the company ( that is Mr Theodoros and not the base manager ) in case they had problem during charter as the informative document was specifying exactly ?
Of course, our intention is not to argue with charterer / your client. But basis on our repeated and good cooperation with your agency and multiple charters, we believe it is apparent that charterer Mr Massimo, did not understood fully neither the instructions of operating the onboard equipment during check in, not checked properly the yacht at his satisfaction while in base, nor he read all the necessary information for the charter. (Including mentioning in time (!) to the owner of the company as the relevant document specifies, any issue he may considered to be a problem during their charter)
Instead of this, 3 months later we receive a bad review for which of course we are really sorry of reading it but we believe we gave adequate information and arguments to prove that we are a serious company taking into very serious consideration any feedback from our clients and deeply apologize when our clients are not satisfied with our service, even though for this specific case we believe is apparent after all this arguments we gave you what was really the cause of this feedback.
Attached , all relevant arguments / proof for the mentioned above.
Esta respuesta es la opinión subjetiva del representante de la empresa de alquiler y no de Marenauta.
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Thank you very much for taking the time to leave a comment for your experience with our S/Y Ariadne. We are so happy that we exceeded your expectations as that is what always aim to do. We’re grateful for customers like you.
Looking forward to welcome you again aboard one of our yachts Mr Vincent.